LynkedReach Terms of Service

Business Use Only

LynkedReach is intended solely for lawful, legitimate business outreach.

You may use LynkedReach only in connection with a legitimate business, organization, product, service, or other lawful commercial purpose that you are authorized to represent.

You may not use LynkedReach for scams, fraud, deception, unlawful solicitations, misleading offers, impersonation, harassment, abuse, or any illegal activity.

User Responsibility for All Outreach

You acknowledge and agree that you, and not LynkedReach, are responsible for determining whether any call, voicemail, text message, or other communication you initiate through the platform is lawful and appropriate.

You are responsible for:

• The content of every call, voicemail, text message, and campaign.
• The purpose of your outreach.
• Your business and the products or services you promote.
• Ensuring that statements you make are truthful and not misleading.
• Ensuring that your outreach is not fraudulent, deceptive, abusive, or unlawful.
• Determining whether you have the consent, permission, relationship, or other legal basis required to contact a particular recipient.
• Maintaining any consent or permission records required by law.
• Honoring opt-out, unsubscribe, STOP, Do Not Call, and similar requests.
• Following applicable federal, state, provincial, local, and international laws.
• Following applicable telecommunications carrier, messaging provider, and industry rules.
• Ensuring that anyone using your LynkedReach account follows these Terms.

The ability to send a communication through LynkedReach does not mean that the communication is legally permitted.

Communications Law Compliance

You agree to comply with all laws, regulations, rules, orders, and industry standards applicable to your outreach activities.

Depending on the nature of your campaign, these may include laws and requirements relating to:

• Telephone solicitations.
• Automated or prerecorded calls.
• Artificial or prerecorded voices.
• SMS and text messaging.
• Marketing communications.
• Consumer consent.
• Prior express consent.
• Prior express written consent where required.
• National and state Do Not Call requirements.
• Entity-specific Do Not Call requests.
• Calling-hour restrictions.
• Caller identification.
• Opt-out and revocation requests.
• Consumer privacy.
• Advertising and marketing claims.
• Fraud and deceptive trade practices.
• Recordkeeping.
• Data protection and privacy.

You understand that requirements can differ based on the recipient, location, type of communication, technology used, content of the message, purpose of the communication, and relationship between the sender and recipient.

You are responsible for determining which requirements apply to you.

Consent Is Your Responsibility

Where consent or permission is required, you are responsible for obtaining legally sufficient consent before initiating the communication.

You are responsible for obtaining and maintaining adequate evidence of consent whenever applicable law, carrier policy, platform policy, or industry requirements require it.

If requested by LynkedReach, a telecommunications provider, carrier, governmental authority, court, or other authorized party, you agree to provide reasonable documentation demonstrating your legal basis for the communication.

Failure to provide requested compliance information may result in immediate suspension or termination of your LynkedReach account.

Opt-Out and Do Not Contact Requests

You must honor all valid requests from recipients who ask you to stop communicating with them.

This includes requests communicated by telephone, text message, written communication, standard opt-out keywords, or other reasonable methods.

You must not intentionally bypass, ignore, defeat, alter, conceal, or interfere with an opt-out mechanism.

You must not continue sending marketing or promotional communications to a recipient after the recipient has validly revoked consent or requested that you stop, except where a limited confirmation message is legally permitted.

You are responsible for maintaining and using any internal suppression or Do Not Contact information applicable to your campaigns.

S.H.A.F.T. Content Is Prohibited

LynkedReach may not be used for content, businesses, products, services, or campaigns involving prohibited S.H.A.F.T. categories.

You may not use LynkedReach to advertise, promote, facilitate, solicit, sell, distribute, or otherwise support prohibited S.H.A.F.T. content or activity.

LynkedReach may expand prohibited categories when required by law, telecommunications carriers, service providers, industry standards, risk-management requirements, or platform policy.

Fraud, Scams, and Deceptive Activity Are Strictly Prohibited

You may not use LynkedReach for:

• Fraud.
• Scams.
• Phishing.
• Identity theft.
• Impersonation.
• Social engineering.
• False or misleading business opportunities.
• Materially deceptive income or earnings claims.
• False representations regarding products or services.
• Fake government communications.
• Deceptive financial solicitations.
• Unauthorized account access.
• Malware or malicious links.
• Attempts to obtain passwords, financial credentials, authentication codes, or other sensitive information unlawfully.
• Any offer, transaction, communication, or activity prohibited by law.
• Any attempt to disguise prohibited content or evade compliance systems.

No Harassment or Abusive Outreach

You may not use LynkedReach to threaten, intimidate, stalk, harass, abuse, or repeatedly contact someone for the purpose of annoying or pressuring that person.

You may not use obscene, threatening, discriminatory, defamatory, hateful, or abusive communications.

You may not intentionally continue contacting individuals who have clearly told you to stop.

Accurate Sender Identification

You may not impersonate another person, company, government agency, financial institution, healthcare provider, law enforcement organization, or other entity.

Your communications must accurately identify the business or organization responsible for the outreach whenever identification is required.

You may not knowingly provide false caller identification information, misleading business names, deceptive return telephone numbers, fraudulent URLs, or false sender information.

Contact Information Does Not Guarantee Permission

LynkedReach may provide, facilitate access to, organize, process, import, or allow you to upload contact information.

You are responsible for determining whether and how each contact may lawfully be contacted for your particular campaign.

LynkedReach does not provide legal advice regarding the legal status of any individual contact.

Account Owner Is Responsible for All Account Activity

You are responsible for all activity conducted through your LynkedReach account.

This includes activity performed by:

• You.
• Your employees.
• Your contractors.
• Your agents.
• Your assistants.
• Your team members.
• Anyone else to whom you provide access to your account.

You may not avoid responsibility by claiming that another individual created, approved, uploaded, initiated, or sent the communication through your account.

You are responsible for maintaining the security of your credentials and preventing unauthorized use.

Immediate Suspension or Termination

LynkedReach maintains a zero-tolerance policy for illegal, fraudulent, abusive, deceptive, prohibited, or materially noncompliant use of the platform.

LynkedReach may immediately restrict, suspend, disable, or permanently terminate your account, campaigns, telephone numbers, messaging capabilities, credits, or platform access, with or without prior notice, if LynkedReach reasonably believes that:

• You violated these Terms.
• You violated applicable law.
• You violated carrier or telecommunications-provider requirements.
• You engaged in fraud or deceptive activity.
• Your account presents a legal, regulatory, reputational, financial, security, or operational risk.
• Your activity creates excessive complaints, opt-outs, carrier filtering, spam reports, or abuse reports.
• Your campaign contains prohibited content.
• A carrier, provider, regulator, law enforcement agency, court, or other authority requests or requires action.
• Continued access could place LynkedReach, LynkedUp, their service providers, or other users at risk.

LynkedReach is not required to allow a prohibited campaign to continue while an investigation is pending.

Where permitted by law and applicable agreements, termination for prohibited or unlawful activity may result in loss of access to unused platform services or credits.

Cooperation With Investigations

You agree to cooperate with reasonable compliance investigations.

LynkedReach may request information regarding:

• Your identity.
• Your business.
• Your offer.
• Campaign content.
• Websites or landing pages.
• Calling scripts.
• Text message scripts.
• Voicemail recordings.
• Consent records.
• Opt-in records.
• Suppression lists.
• Complaint information.
• The source and purpose of your outreach.
• Any other information reasonably necessary to investigate suspected misuse.

Failure or refusal to cooperate may result in suspension or termination.

LynkedReach may preserve and disclose information when reasonably necessary to comply with applicable law, valid legal process, regulatory obligations, carrier investigations, fraud prevention requirements, or enforcement of these Terms, subject to applicable privacy laws.

User Representations and Warranties

Each time you initiate a campaign through LynkedReach, you represent and warrant that:

1. Your campaign has a legitimate business purpose.
2. Your business and offer are lawful.
3. Your campaign is not fraudulent or deceptive.
4. Your statements are truthful and not materially misleading.
5. You possess any consent or authorization required for the communication.
6. You have reviewed applicable Do Not Call and suppression requirements.
7. You will honor opt-out and revocation requests.
8. Your content does not violate S.H.A.F.T. restrictions.
9. Your campaign complies with applicable laws and regulations.
10. Your campaign complies with applicable carrier and telecommunications-provider requirements.
11. You are authorized to represent the business identified in the communication.
12. You accept responsibility for the outreach initiated through your account.

No Legal Advice

LynkedReach provides technology, software, tools, education, and platform functionality.

LynkedReach is not a law firm and does not provide legal advice.

Training materials, templates, scripts, examples, software settings, FAQs, compliance information, or platform recommendations are provided for general informational purposes and do not constitute legal advice or a guarantee of compliance.

You are responsible for obtaining advice from qualified legal counsel regarding your specific business, campaigns, jurisdiction, audience, consent process, and communication practices.

User Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless LynkedReach, LynkedUp, and their respective owners, members, managers, officers, directors, employees, contractors, affiliates, licensors, service providers, telecommunications providers, successors, and assigns from and against claims, demands, actions, proceedings, investigations, losses, liabilities, damages, judgments, settlements, penalties, fines, costs, and reasonable attorneys' fees arising out of or relating to:

• Your use or misuse of LynkedReach.
• Your calls, voicemails, text messages, or campaigns.
• Your business, products, services, representations, or offers.
• Your violation of these Terms.
• Your violation of applicable law.
• Your failure to obtain required consent.
• Your failure to honor an opt-out or Do Not Contact request.
• Fraudulent, deceptive, misleading, or unlawful activity conducted through your account.
• Claims made by recipients of your communications.
• Claims relating to your campaign content.
• Activity by anyone using your account.
• Your violation of the rights of another person or entity.

This obligation applies to the extent the claim, loss, or liability arises from your conduct, your campaign, your content, or your violation of these Terms or applicable law.

Nothing in these Terms requires you to indemnify a party for liability that cannot lawfully be shifted to you under applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, LynkedReach and LynkedUp will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the platform, including lost profits, lost opportunities, lost data, campaign interruption, carrier filtering, blocked communications, suspended telephone numbers, lost credits, or business interruption.

LynkedReach does not guarantee:

• Delivery of every call or message.
• That every telephone number is active.
• That every recipient will answer or respond.
• That carriers will accept every communication.
• That a campaign will produce any particular business result.
• That a specific campaign is legally compliant.
• That platform functionality will always be uninterrupted.

To the extent permitted by law, LynkedReach's aggregate liability arising from the services will not exceed the amount paid by the applicable user to LynkedReach during the three months immediately preceding the event giving rise to the claim.

Some jurisdictions do not permit certain limitations of liability, so portions of this section may not apply where prohibited by law.

No Guarantee of Results

LynkedReach is an outreach technology platform.

LynkedReach does not guarantee appointments, responses, customers, sales, revenue, commissions, profits, conversions, or any other business outcome.

Your results depend on numerous factors outside LynkedReach's control, including your offer, market, targeting, messaging, sales process, business practices, compliance, and recipient response.

Platform and Provider Restrictions

LynkedReach may depend upon third-party telecommunications providers, carriers, software vendors, messaging providers, hosting providers, and infrastructure providers.

Your use of LynkedReach may therefore also be subject to requirements imposed by those providers.

If an upstream provider prohibits, filters, suspends, or restricts activity, LynkedReach may take any action reasonably necessary to comply with that provider's requirements and protect continued operation of the platform.

You agree not to attempt to circumvent these restrictions.

Changes to Compliance Requirements

Telecommunications laws, carrier requirements, provider policies, and industry standards can change.

LynkedReach may modify platform rules, prohibited-use requirements, campaign requirements, or these Terms when reasonably necessary to address legal, regulatory, carrier, provider, security, or operational changes.

Continued use of LynkedReach after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

Where additional affirmative consent is legally required, LynkedReach may require you to accept revised Terms before continuing to use the platform.

Electronic Acceptance

You agree that electronic acceptance of these Terms has the same force and effect as a handwritten signature to the extent permitted by applicable law.

Your affirmative act of checking the Terms acceptance box and proceeding with your LynkedReach purchase or platform access constitutes your agreement to these Terms.

You agree that electronically maintained records may be used to demonstrate acceptance of these Terms.

Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

No Waiver

Failure by LynkedReach to enforce any provision of these Terms on one occasion does not waive the right to enforce that provision or another provision in the future.

Survival

Provisions relating to user responsibility, prohibited conduct, indemnification, limitation of liability, investigations, electronic records, and any provisions that by their nature should survive termination will continue after your account is suspended, terminated, or closed.

Acknowledgment

By accepting these Terms, you expressly acknowledge and agree that: